Your Bank Is Getting Smarter. What Happens to Your Data?

A more convenient bank still has to earn your trust. In this Scripps Network interview, Matt Britton explores AI in financial services, from customer-service chatbots to systems used to assess creditworthiness.

The discussion examines what consumers gain from faster, more personalized experiences and what they may give up in financial privacy. Accuracy, bias and the ability to verify personal information are part of that calculation.

Matt also considers the appeal of digital banking services such as Chime and SoFi to Gen Z, the pressure on traditional banks and the possible implications for people working in financial services.

The useful questions extend beyond whether a banking feature uses AI. What information does it need? How does that information influence a decision? And what can a customer do when the result needs checking? The interview puts those questions alongside the promise of convenience.