How Financial Institutions Can Ride the AI Wave and Build for a Fragile Customer

Financial services start with people whose lives rarely fit neatly into a product category. Matt Britton joins Tearsheet to examine buy now, pay later, Gen Z’s relationship with money, and the consumer pressures shaping the industry.

He also considers how AI could change wealth management and the way financial institutions recruit, train, and organize their people. The conversation connects decisions often discussed separately, asking what they mean for the customer on the other side of the balance sheet.