Generation AI: Why People Skills Are the Ultimate Competitive Advantage

Consumer data can tell you what happened. Understanding people helps you decide what to do about it. On Take Command: A Dale Carnegie Podcast, Matt Britton discusses the gap between what customers want and what companies deliver.

The Suzy founder and author of Generation AI connects generational change to the everyday work of building trust, responding to feedback, and helping teams try new ideas.

• Gen Z, community, and creating with customers.
• Transparency and responsiveness as parts of trust.
• The difference between data and insight.
• How established organizations can make room for new thinking.
• Why understanding a changing audience requires ongoing work.

Listen for the human decisions behind the technology discussion. To share your response, rate or review the episode through the Take Command podcast community.